A recent study (MA Konerman et al. Hepatology 2017; 66: 1805-13) provides a tangible example of how an electronic medical record (EMR) could be helpful in improving care.
Implementation of EMRs has been a source of consternation for many physicians. Some of the concerns include spending inordinate amounts of time completing documentation and how they can make the patient encounter less personal.
Nevertheless, with a good EMR, there is the potential for better care. One way to implement a specific improvement is to place a “hard stop” or a reminder. A hard stop can prevent completing documentation until an issue is addressed. A reminder can pop up for appropriate patients to query whether a specific problem is being addressed. In theory, both could be helpful; though, too many reminders can trigger alarm fatigue and too many hard stops can be quite annoying and further slow delivery of patient care.
In the above-mentioned study, the authors placed a reminder (“best practice advisory”) that encouraged screening for hepatitis C virus (HCV) among patients born between 1945-65 who lacked a prior HCV diagnosis and lacked prior testing. This resulted in an increase in HCV screening in a primary care setting from 7.6% to 72% (one year after implementing). Of the 53 newly diagnosed patients, all were referred for specialty care. 11 had advanced fibrosis or cirrhosis.
My take: Using EMR tools, specific screening goals can be achieved. Before placing hard stops and/or reminders, we need to make sure that these goals are carefully selected to generate a net benefit.
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