Chatbots Helping Doctors with Empathy

6/12/23 NY Times: Doctors Are Using Chatbots in an Unexpected Way

An excerpt:

When doctors use ChatGPT to find words to be more empathetic, they often hesitate to tell any but a few colleagues.

“Perhaps that’s because we are holding on to what we see as an intensely human part of our profession,” Dr. Moore said.

Or, as Dr. Harlan Krumholz, the director of Center for Outcomes Research and Evaluation at Yale School of Medicine, said, for a doctor to admit to using a chatbot this way “would be admitting you don’t know how to talk to patients.”

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